Sports / App
key11 collects and manages your personal data only to operate your account, process transactions through bKash, Nagad, and Rocket, and maintain a secure platform. Access to our services depends on your local law and eligible regions, and this policy explains exactly what we collect, why we collect it, and how you can control it.
This policy governs how key11 collects, uses, stores, and shares information linked to your account. When you register, deposit via bKash or Nagad, place a wager, or contact our support team, data is generated and stored against your account profile. We collect only what is necessary for those functions: your name, contact details, payment identifiers such as your bKash or Rocket mobile number, device information, and transaction records. We do not sell your personal data to third parties. Where we share data — for example with payment processors to complete a Nagad transfer, or with verification services to confirm account eligibility — that sharing is limited to the information strictly required for that function. We retain records for as long as your account is active and for the period required to meet our operational and compliance obligations. This policy applies to all account holders accessing key11 in eligible regions. Use of this platform is subject to your local law; if your local regulations do not permit access to online gaming services, this policy cannot override that restriction. We update this document when our data practices change, and the current version is always available at this page.
When you deposit or withdraw using bKash, we record your mobile number and transaction reference against your account. This data is used solely to verify the transaction and is not shared beyond the payment processor involved in that transfer.
Nagad payment records are stored in your account wallet history. We retain these records to support dispute resolution and account verification. You can view your full transaction log from the wallet section of your account dashboard at any time.
Rocket payment identifiers are processed and logged in the same way as other wallet methods. Your mobile number linked to Rocket is stored only for transaction matching purposes and is not used for marketing without your separate consent.
Your registered name, email, and phone number form your core account profile. We use this to authenticate your sessions, send account notifications, and respond to support requests. You can review and correct this data through the account settings page.
Not every part of your key11 experience falls under identical data rules. Understanding the scope helps you know exactly which activities this policy governs and which involve third-party terms you should read separately.
All login activity, session data, and device identifiers recorded when you access key11 fall within this policy. We use this data to secure your account and detect unusual access patterns, not to profile your browsing beyond our platform.
Transactions processed through bKash, Nagad, and Rocket are covered here in terms of what key11 stores. The payment provider's own terms govern how they handle your data on their side — we recommend reading those separately.
Your game history, bet records, and session activity within the key11 lobby are stored under this policy. This data is used for account management, transaction verification, and responding to account queries — not shared for external advertising.
Where our platform links to external sites or uses third-party tools outside our direct operation, those services have their own privacy practices. This policy does not extend to data collected by those third parties once you leave the key11 environment.
You have real, actionable rights over the data key11 holds about you. Reviewing your account records is straightforward: log in, go to the account settings page, and you will find your profile details, transaction history, and communication preferences listed there. If any detail is incorrect — a phone number, an email address, or a name — you can update most fields directly from that page without needing to contact support. For records you cannot edit yourself, such as historical transaction logs, you can submit a data query through our support channel and we will provide the relevant records or correct verified errors. If you want to understand specifically what data we hold linked to your account, that request goes to the same support route. We aim to respond to data requests within a reasonable period, though we do not commit to a specific timeframe here. Your right to raise a concern about how your data is handled is always available through the contact routes listed in the support section of this page.
Log into your account and navigate to the settings page. Your profile data, linked payment methods including bKash and Nagad numbers, and full transaction history are accessible from there without needing to contact support.
Most profile fields — name, email, phone number — can be updated directly in account settings. For fields locked after verification, raise a correction request through the support channel with the accurate information and your account reference.
If you want to know exactly what information we hold about you, or if you believe data has been recorded incorrectly, contact support with your account details. We will identify the relevant records and respond to your query directly.
For questions about how your data is used, stored, or shared — including your Rocket or bKash payment identifiers — reach out through the published support route. We handle these requests individually and do not use automated responses for data concerns.
If you have a specific question about how your data is managed, or you want to make a formal request under this policy, use the contact routes below. We respond through the same channels where your query was raised, so keep a record of your reference number.
Open the chat widget from any page while logged in to reach our support team directly. Use this route for urgent account or data questions. Available from within your authenticated account session.
Send your data request or policy question to the support email address published in the help section of your account. Include your registered account details so we can locate your records and respond accurately.
The help section inside your account contains published guidance on account data, wallet management, and policy updates. Check there first for answers to common questions before raising a direct support request.
key11 applies security measures to protect data stored against your account, including encrypted storage for payment identifiers like your bKash and Nagad mobile numbers. We use session cookies to maintain your login state and preference cookies to remember your account settings between visits. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how your account functions.
We keep your account data for as long as your account remains active, and for the period our operational obligations require after closure. Transaction records are retained to support any account queries raised after you stop using the platform.
Your account is protected by password authentication. We record login events and flag access from unfamiliar devices. If you notice activity you did not make, contact support immediately through the live chat or email route listed on this page.
We use functional cookies to keep your session active and performance cookies to understand how pages load for account holders in Bangladesh. We do not use advertising cookies that share your data with external marketing platforms.
When our data practices change materially, we update this page and note the revision. Continued use of your account after an update means you have seen the revised policy. Check this page periodically if you want to stay current with any changes.
Common questions about your data, your rights, and how key11 manages the information linked to your account.
At registration we collect your name, email address, phone number, and the device details used to create your account. If you deposit via bKash, Nagad, or Rocket, we also record the mobile number linked to that wallet as a transaction identifier.
We share data only where necessary to operate your account — for example with payment processors to complete a bKash or Nagad transfer. We do not sell your data and do not share it with advertising networks. Third-party processors are bound by their own privacy terms.
Log in and go to account settings to view your profile, linked payment methods, and transaction history. For a full account data summary or records you cannot access yourself, contact our support team through the live chat or email route published in the help section.
Most profile details can be updated directly from the account settings page. Fields locked after verification — such as your registered name — require a support request. Send the correct information along with your account reference and our team will review and update the record.
We retain your account records, including transaction history and payment identifiers, for the period required by our operational obligations after account closure. This covers any queries raised post-closure. Once the retention period passes, data is removed from active storage.
Yes. Access to key11 and the data practices described in this policy apply only in eligible regions where local law permits use of this type of platform. If your local regulations restrict access to online gaming services, you should not use this platform regardless of what this policy states.