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From RTP and volatility on the slots screen to rollover conditions on your account page, this glossary covers the language you actually encounter when browsing our lobby or managing your wallet.
Every screen in the key11 lobby uses a shared vocabulary — RTP on the slot panel, handicap lines on the cricket odds board, rollover in the account conditions tab. When those words are clear, you move faster and waste less time second-guessing a decision.
The key11 interface groups language into four broad families. Recognising which family a term belongs to tells you where on the screen to look for it and what action it is describing.
Terms like RTP, volatility, multiplier, pay line and round limit appear on individual game panels — usually in the information icon or rules tab inside each title. Slot Flight, Crash Limitless and Baccarat Insider each surface these differently, so check the panel for that specific game.
Handicap, over/under, decimal odds and live in-play labels sit on the sportsbook screen. Cricket markets — including BPL and international fixtures — use the same decimal and Asian handicap formats that appear across football and other sports on the same board.
Deposit, withdrawal, e-wallet, KYC and transaction history are all account-screen terms. Your bKash, Nagad and Rocket transactions appear in the wallet history tab. KYC documents are requested at the verification step shown inside your account settings.
Rollover, wagering requirement, minimum odds and qualifying bet are the terms that govern what counts toward any active account condition. These are always spelled out in the specific terms tab linked from the information — read that tab before you place a stake.
These six terms appear on game panels, lobby filters and the rules screen of almost every slot, live table and crash game we carry. Each definition below is written in plain English.
RTP stands for Return to Player. It is the percentage of total wagers a game is designed to return to all players over a very large number of rounds. A higher RTP means the game retains a smaller theoretical share.
House edge is the mathematical advantage the platform holds on any given game. It is the inverse view of RTP, the house edge is 4%.
Volatility describes how often and how large a slot pays out. High volatility means wins arrive less frequently but tend to be larger when they do.
A wager or turnover requirement is the total amount you must stake before a conditional balance becomes withdrawable. It is expressed as a multiplier — for example, a 10x requirement on a 500-taka amount means you stake 5,000 taka across qualifying games before withdrawal opens.
In slot games, jackpot refers to the highest possible prize-style payout the game can produce — either a fixed amount set in the paytable or a progressive amount that grows wi
A live dealer game streams a real human dealer from a studio to your screen in real time. You place bets through on-screen controls while watching the dealer handle cards or a whe
These six terms appear on the sportsbook screen, in your wallet tab or inside the account settings and verification flow. They are distinct from the game mechanics above.
Asian handicap removes the draw outcome by giving one team a virtual head start expressed in goals or runs. For cricket, it means one side begins with a run advantage.
Over/under is a market where you predict whether a specific statistic — total runs in a cricket innings, total goals in a match — will finish above or below a number set by
Rollover is the total stake volume you need to reach before a balance or awarded amount unlocks for withdrawal. The rollover figure, qualifying games and minimum odds are all written in the specific terms tab of the relevant account condition — check that tab before starting.
An e-wallet is a mobile-linked digital payment account. On key11, your supported e-wallets for deposits and withdrawals are bKash, Nagad and Rocket — mobile payment services already familiar in Bangladesh. You select the one linked to your registered mobile number from the wallet tab in your account.
KYC stands for Know Your Customer. It is an identity verification step where you provide a government-issued document so the platform can confirm your identity before processing a withdrawal
Account controls are settings inside your account that let you manage how you interact with the platform — such as setting limits on how long a session runs or reviewing transaction history
Seeing a term in isolation is one thing; recognising it mid-session is another. When you open Crash Limitless, the multiplier figure climbing on screen is the same multiplier concept defined in your game mechanics gloss
The rising number on the Crash Limitless screen is the live multiplier. Your return equals your stake multiplied by the value at the moment you cash out. If the crash triggers before you act, the round closes at whatever multiplier was last shown.
Baccarat Insider lists bet-type margins in its rules panel. Banker and player bets carry different house edge figures. Reading that panel before you sit down tells you which bet type keeps a larger theoretical share of each stake over time.
On the cricket sportsbook, an Asian handicap line for a BPL match adjusts the favourite's starting run count downward. Check the handicap value shown next to each team name on the odds screen — it changes the effective outcome you are backing.
When your account shows a pending KYC status, the withdrawal button to bKash or Nagad stays inactive until you upload the documents listed in your account verification tab. Complete that step first; the wallet tab unlocks once verification clears.
If a definition here does not match what you are seeing on your screen, or if an account term is blocking a step you need to complete, our support team is there to clarify.
The live chat icon sits at the bottom of every page when you are signed in. Open it to ask about a specific term, an account condition detail, or a wallet step — the team responds directly in the same window without you leaving the page.
For detailed questions — KYC document queries, a rollover calculation you cannot reconcile, or a transaction discrepancy — write to the support email address listed on the Contact page. Include your account reference and the specific term or screen you have a question about.
The Help Centre on the site carries step-by-step articles on KYC upload, wallet linking for bKash and Nagad, and account controls. Search by keyword directly from the Help Centre homepage — results are filtered to key11 content only.
Knowing a definition is the first step. These questions cover what to do when you encounter the term live — in your account, at the cashier or on a game screen.
Open the slot title and tap the information or rules icon — usually a small 'i' button in the game interface. RTP is displayed there if the provider publishes it. Not every title shows a figure; if it is absent, the provider has not made it available.
Go to your account page and open the conditions or information tab. Active conditions show a progress indicator with the current staked amount set against the required rollover total. The qualifying games and minimum odds for that condition are listed in the same tab.
Open the verification section inside your account settings. The page lists exactly which documents are required and the accepted file formats. Upload them there directly. Once the team reviews and clears your submission, the withdrawal screen to bKash or Nagad becomes active.
Yes. Your wallet transaction history is in the account tab under transaction records. Each deposit and withdrawal entry shows the payment method — Nagad, Rocket or bKash — the amount, date and status, so you can reconcile any specific transaction without contacting support.
Volatility is a pacing signal, not a guarantee. A high-volatility slot like one with large multiplier features will run stretches with fewer wins. If you want more frequent small returns to extend your session, filter toward lower volatility titles in the slot lobby category panel.
Confirm the handicap value shown next to each team name — a fractional value means the market cannot end in a push.